{"id":34,"date":"2026-10-14T23:32:17","date_gmt":"2026-10-14T19:32:17","guid":{"rendered":"https:\/\/poseidon.tropitech.digital\/conditions-generales-et-annulation\/"},"modified":"2026-10-14T23:32:17","modified_gmt":"2026-10-14T19:32:17","slug":"conditions-generales-et-annulation","status":"publish","type":"page","link":"https:\/\/poseidon.tropitech.digital\/en\/conditions-generales-et-annulation\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales et d\u2019annulation"},"content":{"rendered":"<header class=\"pq-header pq-header--pleine\" data-no-translation=\"\"><a class=\"pq-brand\" href=\"https:\/\/poseidon.tropitech.digital\/en\/#accueil\"><img decoding=\"async\" src=\"https:\/\/poseidon.tropitech.digital\/wp-content\/uploads\/2026\/10\/logo-poseidon-cruise-mauritius-150x150.webp\" width=\"56\" height=\"56\" alt=\"Logo Poseidon Cruise Mauritius\"><span>Poseidon <small>CRUISE MAURITIUS<\/small><\/span><\/a><nav class=\"\" id=\"pq-nav\" aria-label=\"Main menu\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#excursions\">Trips<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#iles\">The islands<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#bateaux\">Our boats<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#galerie\">Gallery<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#contact\">Contact<\/a><\/nav><div class=\"pq-flags\" data-no-translation=\"\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/en\/wp-json\/wp\/v2\/pages\/34\" aria-label=\"Fran\u00e7ais\" title=\"Fran\u00e7ais\" class=\"\" hreflang=\"fr\" lang=\"fr\"><svg viewBox=\"0 0 30 20\" aria-hidden=\"true\"><path fill=\"#fff\" d=\"M0 0h30v20H0z\"><\/path><path fill=\"#002395\" d=\"M0 0h10v20H0z\"><\/path><path fill=\"#ed2939\" d=\"M20 0h10v20H20z\"><\/path><\/svg><\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/en\/wp-json\/wp\/v2\/pages\/34\" aria-label=\"English\" title=\"English\" class=\"pq-active\" hreflang=\"en\" lang=\"en\" aria-current=\"true\"><svg viewBox=\"0 0 60 30\" aria-hidden=\"true\"><path fill=\"#012169\" d=\"M0 0h60v30H0z\"><\/path><path stroke=\"white\" stroke-width=\"6\" d=\"m0 0 60 30M60 0 0 30\"><\/path><path stroke=\"#c8102e\" stroke-width=\"2\" d=\"m0 0 60 30M60 0 0 30\"><\/path><path stroke=\"white\" stroke-width=\"10\" d=\"M30 0v30M0 15h60\"><\/path><path stroke=\"#c8102e\" stroke-width=\"6\" d=\"M30 0v30M0 15h60\"><\/path><\/svg><\/a><\/div><a class=\"pq-cta\" href=\"https:\/\/poseidon.tropitech.digital\/en\/#reservation\">Book now <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-arrow-up-right\" aria-hidden=\"true\"><path d=\"M7 7h10v10\"><\/path><path d=\"M7 17 17 7\"><\/path><\/svg><\/a><button class=\"pq-burger\" type=\"button\" aria-label=\"Menu\" aria-expanded=\"false\" aria-controls=\"pq-nav\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-menu\" aria-hidden=\"true\"><line x1=\"4\" x2=\"20\" y1=\"12\" y2=\"12\"><\/line><line x1=\"4\" x2=\"20\" y1=\"6\" y2=\"6\"><\/line><line x1=\"4\" x2=\"20\" y1=\"18\" y2=\"18\"><\/line><\/svg><\/button><\/header><main id=\"contenu\" class=\"pq-legal\" tabindex=\"-1\" data-no-translation=\"\"><div class=\"pq-legal-inner\"><h1>Terms and cancellation policy<\/h1><p>Last updated: 14 October 2026<\/p>\n<p>These terms apply to the use of this website and to booking requests for the boat trips offered by Poseidon Cruise Mauritius from Mont Choisy, Mauritius.<\/p>\n<h2>Booking requests<\/h2>\n<p>The website form and WhatsApp messages are a <strong>request<\/strong>, not a booking. A booking is only confirmed after a quote has been sent and both parties have agreed in writing. No payment is taken on the website.<\/p>\n<h2>Prices and services<\/h2>\n<p>Prices and durations are provided on request, in the quote. <span class=\"pq-todo\">[TO BE COMPLETED: price list, durations and included services for each trip]<\/span><\/p>\n<h2>Payment and deposit<\/h2>\n<p><span class=\"pq-todo\">[TO BE COMPLETED: accepted payment methods, amount and due date of any deposit, balance]<\/span><\/p>\n<h2>Cancellation by the customer<\/h2>\n<p><span class=\"pq-todo\">[TO BE COMPLETED: cancellation deadlines, amounts refunded or retained depending on the notice given]<\/span><\/p>\n<h2>Weather and safety<\/h2>\n<p>Safety comes first. The crew may postpone, change or cancel a trip if the weather or sea conditions require it. <span class=\"pq-todo\">[TO BE COMPLETED: rescheduling or refund terms when a trip is cancelled for weather or safety reasons]<\/span><\/p>\n<h2>Late arrival and no-show<\/h2>\n<p><span class=\"pq-todo\">[TO BE COMPLETED: rules for late arrival or no-show at departure]<\/span><\/p>\n<h2>Participation conditions<\/h2>\n<ul><li>Minimum age and children: <span class=\"pq-todo\">[TO BE COMPLETED: minimum age, conditions for children]<\/span><\/li><li>Health: <span class=\"pq-todo\">[TO BE COMPLETED: health conditions, contraindications, pregnancy]<\/span><\/li><li>Safety equipment on board: <span class=\"pq-todo\">[TO BE COMPLETED: equipment provided (life jackets, snorkelling gear\u2026)]<\/span><\/li><li>Maximum capacity: <span class=\"pq-todo\">[TO BE COMPLETED: maximum number of passengers per boat]<\/span><\/li><li>Languages on board: <span class=\"pq-todo\">[TO BE COMPLETED: languages spoken by the crew]<\/span><\/li><\/ul>\n<p>Participants follow the crew\u2019s instructions. Wildlife sightings are never guaranteed; we prioritise respectful observation.<\/p>\n<h2>Insurance and liability<\/h2>\n<p><span class=\"pq-todo\">[TO BE COMPLETED: professional liability insurance: insurer and policy number]<\/span><\/p>\n<h2>Complaints and applicable law<\/h2>\n<p>Any complaint may be sent to <a href=\"mailto:bythesealtd@gmail.com\">bythesealtd@gmail.com<\/a>. These terms are governed by the laws of the Republic of Mauritius.<\/p><p class=\"pq-legal-retour\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/\">\u2190 Back to home page<\/a><\/p><\/div><\/main><footer data-no-translation=\"\"><div class=\"pq-footer-top\"><div class=\"pq-brand\"><img decoding=\"async\" src=\"https:\/\/poseidon.tropitech.digital\/wp-content\/uploads\/2026\/10\/logo-poseidon-cruise-mauritius-150x150.webp\" width=\"56\" height=\"56\" alt=\"Logo Poseidon Cruise Mauritius\"><span>Poseidon Cruise Mauritius<small>Cruise &amp; Excursion<\/small><\/span><\/div><p>Your adventure, our ocean.<\/p><div class=\"pq-flags\" data-no-translation=\"\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/en\/wp-json\/wp\/v2\/pages\/34\" aria-label=\"Fran\u00e7ais\" title=\"Fran\u00e7ais\" class=\"\" hreflang=\"fr\" lang=\"fr\"><svg viewBox=\"0 0 30 20\" aria-hidden=\"true\"><path fill=\"#fff\" d=\"M0 0h30v20H0z\"><\/path><path fill=\"#002395\" d=\"M0 0h10v20H0z\"><\/path><path fill=\"#ed2939\" d=\"M20 0h10v20H20z\"><\/path><\/svg><\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/en\/wp-json\/wp\/v2\/pages\/34\" aria-label=\"English\" title=\"English\" class=\"pq-active\" hreflang=\"en\" lang=\"en\" aria-current=\"true\"><svg viewBox=\"0 0 60 30\" aria-hidden=\"true\"><path fill=\"#012169\" d=\"M0 0h60v30H0z\"><\/path><path stroke=\"white\" stroke-width=\"6\" d=\"m0 0 60 30M60 0 0 30\"><\/path><path stroke=\"#c8102e\" stroke-width=\"2\" d=\"m0 0 60 30M60 0 0 30\"><\/path><path stroke=\"white\" stroke-width=\"10\" d=\"M30 0v30M0 15h60\"><\/path><path stroke=\"#c8102e\" stroke-width=\"6\" d=\"M30 0v30M0 15h60\"><\/path><\/svg><\/a><\/div><\/div><div class=\"pq-footer-links\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#excursions\">Trips<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#iles\">The islands<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#bateaux\">Our boats<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#galerie\">Gallery<\/a><a href=\"https:\/\/poseidon.tropitech.digital\/en\/#contact\">Contact<\/a><a href=\"https:\/\/www.facebook.com\/profile.php?id=61573180843759\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Facebook Poseidon Cruise Mauritius\">Facebook \u2197<\/a><a href=\"https:\/\/www.instagram.com\/poseidon_cruise_mauritius\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Instagram Poseidon Cruise Mauritius\">Instagram \u2197<\/a><\/div><div class=\"pq-legal-link\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/mentions-legales\/\">Legal notice<\/a><\/div><div class=\"pq-legal-link\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/politique-de-confidentialite\/\">Privacy<\/a><\/div><div class=\"pq-legal-link\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/conditions-generales-et-annulation\/\">Terms and cancellation<\/a><\/div><div class=\"pq-legal-link\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/politique-de-cookies\/\">Cookies<\/a><\/div><div class=\"pq-legal-link\"><a href=\"https:\/\/poseidon.tropitech.digital\/en\/declaration-accessibilite\/\">Accessibility<\/a><\/div><div class=\"pq-credits\"><span>\u00a9 Poseidon Cruise Mauritius<\/span><a href=\"https:\/\/tropitech.cloud\/\" target=\"_blank\" rel=\"noopener noreferrer\">Website designed and maintained by <strong>Tropitech.cloud<\/strong><\/a><\/div><\/footer><a class=\"pq-floating\" href=\"https:\/\/wa.me\/33744809202?text=Hello%2C%20I%20would%20like%20information%20about%20your%20excursions.\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"WhatsApp\" data-no-translation=\"\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"27\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-message-circle\" aria-hidden=\"true\"><path d=\"M7.9 20A9 9 0 1 0 4 16.1L2 22Z\"><\/path><\/svg><\/a>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/poseidon.tropitech.digital\/en\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poseidon.tropitech.digital\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poseidon.tropitech.digital\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/poseidon.tropitech.digital\/en\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":0,"href":"https:\/\/poseidon.tropitech.digital\/en\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"wp:attachment":[{"href":"https:\/\/poseidon.tropitech.digital\/en\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}