Terms and cancellation policy
Last updated: 14 October 2026
These terms apply to the use of this website and to booking requests for the boat trips offered by Poseidon Cruise Mauritius from Mont Choisy, Mauritius.
Booking requests
The website form and WhatsApp messages are a request, not a booking. A booking is only confirmed after a quote has been sent and both parties have agreed in writing. No payment is taken on the website.
Prices and services
Prices and durations are provided on request, in the quote. [TO BE COMPLETED: price list, durations and included services for each trip]
Payment and deposit
[TO BE COMPLETED: accepted payment methods, amount and due date of any deposit, balance]
Cancellation by the customer
[TO BE COMPLETED: cancellation deadlines, amounts refunded or retained depending on the notice given]
Weather and safety
Safety comes first. The crew may postpone, change or cancel a trip if the weather or sea conditions require it. [TO BE COMPLETED: rescheduling or refund terms when a trip is cancelled for weather or safety reasons]
Late arrival and no-show
[TO BE COMPLETED: rules for late arrival or no-show at departure]
Participation conditions
- Minimum age and children: [TO BE COMPLETED: minimum age, conditions for children]
- Health: [TO BE COMPLETED: health conditions, contraindications, pregnancy]
- Safety equipment on board: [TO BE COMPLETED: equipment provided (life jackets, snorkelling gear…)]
- Maximum capacity: [TO BE COMPLETED: maximum number of passengers per boat]
- Languages on board: [TO BE COMPLETED: languages spoken by the crew]
Participants follow the crew’s instructions. Wildlife sightings are never guaranteed; we prioritise respectful observation.
Insurance and liability
[TO BE COMPLETED: professional liability insurance: insurer and policy number]
Complaints and applicable law
Any complaint may be sent to bythesealtd@gmail.com. These terms are governed by the laws of the Republic of Mauritius.